FCA Consumer Duty

Course description

Register Now & Save up to £170!

We offer a unique opportunity to complete this course remotely via live virtual session conducted by an expert with over 20 years of practical experience from the sector.

This is a 1 day session from 9 a.m until 5 p.m. The sessions are very practical and interactive and will include discussions, Q&As and exercises. You will receive a set of course materials and certificate on completion.

____________________________________

The FCA has introduced Consumer Duty rules for firms comprising a new Customer Principle that requires firms to act to deliver good outcomes for retail customers, cross-cutting rules under this Principle, and FCA expectations of outcomes under the new rules. These come into effect from 31 July 2023. 

This course focuses on the new requirements that firms would need to follow to comply with the FCA regulations, the practical impacts, and the scope of products and services for firms within the UK and globally.

The course provides the key aspects the Consumer Duty principles and cross-cutting rules, expected outcomes, and explains the impact to firms through real-life scenarios for different customer bases and different products and services.

The session covers the Sector based Consumer Duty obligations and likely challenges to be encountered by banks, lending and credit institutions, pension funds, investment, asset and fund managers, wealth managers, financial advisors, and insurance firms.

The workshop builds upon key lessons learnt in implementing FCA CASS and Conduct of Business (COB), MIFID II Investor Protection and Product Governance frameworks, SMCR and IFPR obligations, and explains how to leverage these for adherence to FCA Consumer Duty.

It provides real life industry examples of best practices, post-implementation issues, and successful remediation of customer interactions and customer outcomes.

The session provides an understanding of the key impacts to UK, Europe, US and APAC institutions in scope, and the new regulatory reporting landscape.

What will you learn

By attending this one day FCA Consumer Duty course you will learn about:

  • New requirements that firms would need to follow to comply with the FCA regulations
  • Practical impacts, and the scope of products and services for firms within the UK and globally
  • Key aspects of the Consumer Duty principles and cross-cutting rules
  • Impact of consumer duty to firms through real-life scenarios for different customer bases and different products and services
  • Consumer Duty obligations and likely challenges to be encountered by different types of financial services companies including: banks, lending and credit institutions, pension funds, investment, asset and fund managers, wealth managers, financial advisors, and insurance firms.
  • Intersection with other regulations including FCA CASS and Conduct of Business (COB), MIFID II Investor Protection and Product Governance frameworks, SMCR and IFPR obligations
  • Real life industry examples of best practices, post-implementation issues, and successful remediation of customer interactions and customer outcomes.

You may be also interested in: 

We offer in-company courses on all major regulations and compliance aspects including: SMCR – Senior Managers and Certification Regime, FCA Compliance, Getting Ready for the FCA Visit, Conduct Risk, MAR – Market Abuse Regulation, CASS and more.


Main topics covered during this training

  • FCA Consumer Duty – Changes, latest updates and Timelines
  • Firms, Business Lines and Products in scope – Retail vs Wholesale Firms
  • Consumer Duty key concepts
  • Consumer Duty Cross Cutting Rules
  • Intersection with Other Regulations including: SMCR, Client Assets, COCON, Conduct Risk and MiFID
  • Consumer Duty obligations for different types of the financial services firms
  • Setting up right systems and controls

 

Who should attend

  • Heads of Product
  • Client Directors
  • Marketing and Research professionals
  • Investment & Portfolio Management
  • Operations
  • Investment Propositions
  • Heads of Internal Audit
  • Compliance
  • HR

FCA Consumer Duty - 1 Day Course

Background and Scope

  • FCA authorised firms Principles for Business (PRIN)
  • Changes due to FCA Consumer Duty
  • FCA Consumer Duty – Latest updates and Timelines
  • Key FCA objectives of the Consumer Duty Principle
  • Firms, Business Lines and Products in scope – Retail vs Wholesale Firms
  • Intersection with Product Governance and Investor Protection for MIFID II

Key Concepts

  • New Consumer Principle for overall standard of conduct and Customer outcomes – Principle 12
  • FCA Consumer Duty Cross-cutting Rules and Customer Outcomes
  • Customer Needs and Firm Product and Service Lifecycle
  • Consumer Duty for Banks, Asset and Fund Managers, Financial Advisors, and Insurance

Consumer Duty Cross Cutting Rules

  • Acting in “good faith” towards consumers
  • Avoiding “foreseeable harm” – Link with PRA/FCA Conduct Risk and MIFID II Investor Protection
  • Enable customers to pursue their “financial objectives”

Customer Outcomes from FCA Consumer Duty

  • Outcomes from “Governance of Products and Services”
  • Providing “Fair Value” to consumers for the “Price” charged
  • “Consumer Understanding” – Communications with customers and markets
  • Providing appropriate standard of “Consumer Support”

FCA Consumer Duty – Intersection with Other Regulations

  • FCA COCON New Conduct Rule
  • SMCR Obligations and Consumer Duty
  • MIFID II Product Governance and Investor Protection, and Consumer Duty
  • Conduct Risk and Consumer Duty
  • Client Assets and Consumer Duty

Sector based Consumer Duty obligations for Financial Services firms

  • Banking, Retail Lending, Credit Unions obligations for Consumer Duty
  • Pensions, Investments, Asset Management and Fund Management obligations
  • Wealth Management, Financial Advice, Financial Planning obligations
  • Payments, e-Money, FinTech Obligations for Consumer Duty
  • Consumer Duty obligations for Insurance firms

Systems and Controls, Next Steps

  • FCA Expectations from Firms
  • FCA Enforcement of Consumer Duty
  • Monitoring and Controls for Consumer Duty – Identifying poor outcomes and updating processes and systems
  • Implementation and Post Implementation structures

 

Trainer

The trainer is an industry advisor and regulatory expert with over 20 years of experience in investment banking, asset management and Regulatory Technology (RegTech). He is an industry expert in Financial Regulation, RegTech, Open Banking, Digital Payments and Payments Systems and cover all the key banking and finance regulations across US, EMEA and APAC including MIFID II, EMIR, CASS, SFTR, IFR/IFD, Dodd Frank, FINMA (SIX), HKMA MAS and SFC, IBOR Transitions, SMCR, and ESG Regulations such as SFDR.

His recent key engagements include banks such as HSBC, Deutsche Bank, JP Morgan and Barclays and buy side firms such as T. Rowe Price, Ruffer, M&G and Investec Asset Management. He is also a member and advisor of Industry association committees for regulatory consultations with bodies such as ESMA, FCA, PRA/Bank of England and SEC.

 

FAQ

We offer banking and finance courses as well as soft skills and business management training. You can either attend an open public course in London or Dubai or arrange customised in-house training to be delivered in any of your offices worldwide.

Most of our public courses are run over 2 full days. Some programmes are offered as a 1 or 3 day training.

In-house training is tailored to client’s requirements and can be organised over 1 day, 2-3 weeks or longer.

Public courses are organised mainly in London and Dubai. Occasionally we organise courses in other centres like Paris or New York. Check our public course calendar for the current list of programmes. We use a range of training venues, all in the centre of the cities and with excellent transport links to the airports and train stations.

In London we use venues in the centre (near Oxford Circus station or in Mayfair) or in the City (near Liverpool Street or Moorgate stations).

In Dubai our courses are organised in one of 4-5* hotels in the Deira district. Once you register we will send you detailed information together with accommodation options if required.

Our in-house courses can be delivered anywhere in the world. We work with over 25 trainers worldwide. Contact us do discuss your requirements. Check our list of available programmes.

Our courses are run in central locations from 9 a.m until 5-5.30 p.m. There are 2 coffee breaks and a lunch break. Lunch is always provided in the venue.

Dress code is smart casual.

All our programmes are taught by senior specialists who have spent many years in their respective sectors, working as senior managers and head of departments, so they understand very well the market and the challenges you are facing.

The experience of our trainers allows us to create very practical programmes, focused on current market trends and challenges. You can be sure that you will gain the knowledge which can be instantly applied in your workplace after the course. You will be analysing real life case studies, take part in group exercises and discussions as well as role plays, whenever applicable.

We want our courses to be as practical and interactive as possible so we limit the number of participants in order to optimise your time with the trainer and allow you to ask questions which are important for you.

In order to understand your requirements and expectations, we will send you a pre-course questionnaire.

You will also receive post-course support so if you have any questions after you left the training, you are welcome to contact us.

There are 2 easy ways to register:

  1. Go to the course of your choice and click Register Now button to fill the registration page
  2. Email us to enquiry@eurekafinancial.com

After you register, we will send you registration confirmation and an invoice so you can arrange the payment. Please note that your place is not confirmed until we receive it.

If you register within Early Bird discount period, there’s limited time to arrange the payment in order to be eligible for the discount. You will find all the details on the invoice.

We don’t advise to make any travel and hotel arrangements until you receive full course confirmation from us.

We will send you venue and course details as soon as possible but most likely about 3-4 weeks prior to the course commencement.

You can pay by:

  • Making a bank transfer
  • Debit/credit card
  • Cheque payable to Eureka Financial Ltd. - only within UK

Just mark preferred paying option on the registration form. Whichever form of payment you choose we will always send you an invoice.

If you pay by card, a 2.2% processing fee will be added. We will send you authorisation form so you can give us your card details.

Included in the price of a public course are:

  • Course tutorial
  • Take away course materials
  • Course Certificate
  • Lunch on the days of the training as well as drinks and snacks throughout the course

The price doesn’t include accommodation, flights, transfers and any additional costs outside of the training venue.

Yes, we always offer Early Bird discount, so the sooner you register the more savings you can make. We also offer group discounts and if you register for 2 or more programmes at the same time.

If you are a full time student or unemployed, we offer a 25% discount of the full price of the training. Student ID or unemployment status confirmation is required to claim this discount.

If you attend one of our courses you will be entitled to a special discount for a year after the last course you attend with us. Also, if you have attended and recommended us to a friend, both you and your friend will receive a special discount. You will receive more information about it after you attend the course.

See our Customer Loyalty Discounts page for more details.

All our courses based in the UK are subject to the VAT charge of 20%. This fee is irrespective of the country of residence of the delegates.

You can, however, claim the VAT back by contacting UK tax office - HMRC, and filling the relevant form, as long as you comply with the following rules:

For Delegates coming from the EU countries

If you represent a registered business in another EU country, you can use the Refund Scheme to reclaim VAT you pay in the UK as long as all of the following apply:

  • You're not registered for VAT in the UK and don't have to, or can't be, registered here
  • You don't have a place of business or a residence in the UK
  • You don't make any supplies in the UK

You can find some more information here. In order to claim the VAT you have to fill Form 65.

For the Delegates from Non EU countries

If you represent a registered business in a non-EU country, you can use the Refund Scheme to reclaim VAT you pay in the UK as long as all of the following apply:

  • You're not registered for VAT in the UK and don't have to, or can't be, registered here
  • You don't have a place of business or a residence in the EU
  • You can only use the Refund Scheme if your own country operates a similar scheme and makes it available to UK businesses. If your country has its own Refund Scheme but doesn't let UK businesses use it, you can't claim under the UK Refund Scheme.
  • You don't make any supplies in the UK

If the following rules apply to you, please fill the 65A form and send it to HMRC.

Webinars

You can cancel your participation up to a month before the course and receive a refund minus 10% of the full course value. Between 2-4 weeks before the course you will be charged 50% cancellation fee and if you cancel less than 2 weeks before the course you can only offer your place to a colleague. Up to 2 weeks before the course you can reregister for another edition for 10% reregistration fee if there is another webinar offered or you can rebook for a course in London by paying the difference in price plus 10% reregistration fee.

Classroom Courses

If there is any official travel restriction or difficulty related to the COVID pandemic around the time of the course we will convert the training into a webinar or offer to attend the next classroom edition at no extra cost.

If you are unable to attend the course, you can either send a replacement at no extra charge or, up to 10 days before the training, you can transfer your booking to another edition within the next 6 months paying administrative fee of 20% of the full course price. For any cancellation requests received between 11 days and 4 weeks from the course we offer 50% refund or reregistration to another edition for 25% of the value of the booking. For any cancellation requests received more than 4 weeks before the course date we will offer a refund less an administration fee of 10% of the full course price.

Cancellations must be made in writing (letter or email) and reach our office four weeks prior to the course date. We regret that only limited refunds can be given after this period as per points above. Non-attendance without any notification will be charged at full rate. Your place on a course is not guaranteed until we receive the payment. All payments must be made in full before the course date.

All our trainers have been working for many years in their respective sectors before they begun to teach so they bring a wealth of practical experience to the classroom.

Most of them used to work for 15 or more years in the financial sector and corporate world, and were holding positions of Directors, VP and Senior Managers. Some of them have published books and have written articles for specialised magazines and newspapers including FT, The Independent, The Times etc. You can find detailed biography of each trainer on the page of the course you want to register for.

Yes, you will receive a Certificate of Attendance at the end of the course you attend.

If you have to apply for a Visa to attend a course in the UK, we will issue a letter to support your application. The letter will be issued only after the payment for the course has been made.

It is delegate’s responsibility to obtain a Visa and failure to do so will not make the participant exempt from the cancellation policy.

Anyone suspected of applying for a training course simply to gain a Visa letter will be reported to their embassy.

We will need the following information to issue an invitation letter:

  • Full name as it appears on your passport
  • Date of birth
  • Passport number
  • Passport issue date
  • Passport expiry date

11 Oct 2024, Online / Virtual

Register by 30 Jun to save £170

Early bird price £825 + VAT

Regular price £995 + VAT


10% discount for 3 people.


This topic can be arranged on in-house basis. If you have a group of 4 or more we can customise it and deliver in any location worldwide. Contact us to discuss your requirements


ABOUT EUREKA FINANCIAL

WHAT PAST DELEGATES SAY

We are using cookies on our website

Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.