Leadership Skills for Senior Managers

Course description

Our 2-day leadership programme is designed for existing managers who wish to build on their experience to become effective leaders and manage their teams and organisations in the times of change.

In today’s business environment it’s extremely important for leaders not only to manage but also to be able to motivate, empower and coach people in challenging times in order to achieve business objectives and grow an organisation.

Run by an expert in management skills this course will provide you with a great insight into the concept and practicalities of a leadership and through case studies and exercises  equip you with skills needed in a modern business environment.

You will learn the strategies for effective leadership including managing changes and assessing their impact on your team, empowering and coaching people as well as persuade and influence your team members.

What will you learn

By the end of the programme you will be able to:

  • Recognise and practice the leadership styles most appropriate for your organisation
  • Handle change and the impact it has on the behaviour of your people
  • Delegate and empower people reporting to you
  • Lead people according to their maturity and role
  • Handle performance issues and coach those who report to you
  • Persuade and influence more effectively

Main topics covered during this training

  • Examining the key attributes of an effective leader
  • Benchmarking your performance against the best
  • Managing changes in the modern business world
  • Examining how the changes affect your organisation and performance of your team
  • Exploring the empowering strategies for the managers reporting to you
  • Leadership, teamwork, planning, delegation and meeting deadlines
  • Leading people according to their maturity and role
  • Strategies for persuasion and influence
  • Exploring performance management skills
  • Management by objectives
  • Coaching techniques
  • Managing in crisis situations

Who should attend

Existing managers from different types of oranisations who want to improve their management skills and be more effective in leading teams.

Leadership Skills for Senior Managers - A 2-Day Programme

Day 1

Introduction to Programme
  • Objectives of the programme
  • Delegate introductions
Leadership and Power
  • What are the key attributes of great leaders?
  • What can we learn from great leaders and what attributes can we use to lead the people reporting to us?
  • The history of leadership and the concepts we can adopt as best practice in the 21st Century
  • What are the key attributes required to be an effective leader
  • Sources of Power and how to use them
  • Benchmarking your performance against the best
Exercise: Managers discuss with a colleague the key competencies and agree areas for development
The Challenges of Change of the Modern Business World
  • Why is a change in approach necessary?
  • Exponential shifts in the pace of change
  • External factors which demand change PESTLE
  • How is  your organisation adapting to these forces
  • How have the changes in your organisation affected your people in terms of performance, attitude and behaviour?
  • The inevitable stages of change: Denial; Resistance; Exploration; Commitment
  • Actions to take during each stage
  • The role of the manager in change
Case Study: How two companies handle change during integration
The Tower Exercise
  • Participants have 30 minutes to forecast likely costs resources and revenues
  • Participants have to design the tower and estimate time required to build
  • This exercise tests leadership, teamwork, planning, delegation and meeting deadlines
Team Challenge: Building the Tower: teams have to deliver to their forecast
Delegation and Empowerment using Situational Leadership
  • The concept of situational leadership
  • Leading people according to their maturity in the role they are performing
  • The principles, pitfalls and practicalities of delegation
  • Simple delegation – a structure
  • How and how often to monitor the task using the situational leadership concept of maturity M1-M4.
  • As a senior manager how do you empower the managers reporting to you?
  • Examples of successful empowerment across the globe
Day Two
Persuasion and Influence
  • How we persuade others to our way of thinking and get commitment
  • The 6 rules of persuasion by Dr Robert Cialdini world expert in Influence.
  • How to use these persuasion techniques to the different social styles and cultures
  • The 4 social styles: Amiable-Analytic-Driver-Expressive
Performance Management
  • The role of the manager in developing people
  • The development interview
Role Plays: Delegates role play different situations keeping in mind the principles of situational leadership. Feedback is given and discussion on appropriate style and solutions.
Management by objectives
  • How and how often to agree objectives with your people
  • How to write SMART objectives
  • How to handle the good, average and poor performer
Case Study: Performance Appraisal Role Play
Coaching Techniques
  • Defining coaching, counselling and mentoring
  • How to coach effectively
  • The TGROW method of coaching
Coaching Exercise: In threes managers try out the TGROW coaching methodology
Case Study: “Priority Order”
  • A major case study to analyse the relationships and actions of a management team in a crisis situation
  • Delegates discuss the alternative actions that should have been taken
  • Teams have to recommend actions to be taken by a senior manager to resolve the problem and prevent any future crisis of this nature
Putting it all into practice
  • Delegates have the opportunity to question about any aspect of the course content
  • Course Summary
  • Course evaluation
  • Delegates will have a final opportunity to complete an action plan to commit themselves to new practices and behaviours on their return to work.



Graeme is an independent Training Consultant specialising in Sales, Leadership and Personal Impact Training. Graeme has 17 years of experience training participants in 25 countries across the world.After Graeme joined the family textile business and was involved in sales for many years he managed the business and export sales for over 10 years. He then joined a Training Consultancy in Scotland and successfully developed a broad range of clients in many industries and sectors. After 9 years Graeme then joined DC Gardner Training as Global Head of Sales and Management Training.

In his 8 year career with DC Gardner Training Graeme designed and delivered training programmes for major international banks and corporate institutions in Europe, Asia, the Middle East and the US. He was also responsible for the accreditation of all the trainers who trained for the company and this involved conducting numerous “Train the Trainer” workshops in London, New York, and Hong Kong.
Graeme specialises in Sales and Negotiation, and Management Development workshops as well as coaching senior executives. He is qualified in Thomas International’s Personality Profiling Assessment DiSC and MBTI.



We offer banking and finance courses as well as soft skills and business management training. You can either attend an open public course in London or Dubai or arrange customised in-house training to be delivered in any of your offices worldwide.

Most of our public courses are run over 2 full days. Some programmes are offered as a 1 or 3 day training.

In-house training is tailored to client’s requirements and can be organised over 1 day, 2-3 weeks or longer.

Public courses are organised mainly in London and Dubai. Occasionally we organise courses in other centres like Paris or New York. Check our public course calendar for the current list of programmes. We use a range of training venues, all in the centre of the cities and with excellent transport links to the airports and train stations.

In London we use venues in the centre (near Oxford Circus station or in Mayfair) or in the City (near Liverpool Street or Moorgate stations).

In Dubai our courses are organised in one of 4-5* hotels in the Deira district. Once you register we will send you detailed information together with accommodation options if required.

Our in-house courses can be delivered anywhere in the world. We work with over 25 trainers worldwide. Contact us do discuss your requirements. Check our list of available programmes.

Our courses are run in central locations from 9 a.m until 5-5.30 p.m. There are 2 coffee breaks and a lunch break. Lunch is always provided in the venue.

Dress code is smart casual.

All our programmes are taught by senior specialists who have spent many years in their respective sectors, working as senior managers and head of departments, so they understand very well the market and the challenges you are facing.

The experience of our trainers allows us to create very practical programmes, focused on current market trends and challenges. You can be sure that you will gain the knowledge which can be instantly applied in your workplace after the course. You will be analysing real life case studies, take part in group exercises and discussions as well as role plays, whenever applicable.

We want our courses to be as practical and interactive as possible so we limit the number of participants in order to optimise your time with the trainer and allow you to ask questions which are important for you.

In order to understand your requirements and expectations, we will send you a pre-course questionnaire.

You will also receive post-course support so if you have any questions after you left the training, you are welcome to contact us.

There are 2 easy ways to register:

  1. Go to the course of your choice and click Register Now button to fill the registration page
  2. Email us to enquiry@eurekafinancial.com

After you register, we will send you registration confirmation and an invoice so you can arrange the payment. Please note that your place is not confirmed until we receive it.

If you register within Early Bird discount period, there’s limited time to arrange the payment in order to be eligible for the discount. You will find all the details on the invoice.

We don’t advise to make any travel and hotel arrangements until you receive full course confirmation from us.

We will send you venue and course details as soon as possible but most likely about 3-4 weeks prior to the course commencement.

You can pay by:

  • Making a bank transfer
  • Debit/credit card
  • Cheque payable to Eureka Financial Ltd. - only within UK

Just mark preferred paying option on the registration form. Whichever form of payment you choose we will always send you an invoice.

If you pay by card, a 2.2% processing fee will be added. We will send you authorisation form so you can give us your card details.

Included in the price of a public course are:

  • Course tutorial
  • Take away course materials
  • Course Certificate
  • Lunch on the days of the training as well as drinks and snacks throughout the course

The price doesn’t include accommodation, flights, transfers and any additional costs outside of the training venue.

Yes, we always offer Early Bird discount, so the sooner you register the more savings you can make. We also offer group discounts and if you register for 2 or more programmes at the same time.

If you are a full time student or unemployed, we offer a 25% discount of the full price of the training. Student ID or unemployment status confirmation is required to claim this discount.

If you attend one of our courses you will be entitled to a special discount for a year after the last course you attend with us. Also, if you have attended and recommended us to a friend, both you and your friend will receive a special discount. You will receive more information about it after you attend the course.

See our Customer Loyalty Discounts page for more details.

All our courses based in the UK are subject to the VAT charge of 20%. This fee is irrespective of the country of residence of the delegates.

You can, however, claim the VAT back by contacting UK tax office - HMRC, and filling the relevant form, as long as you comply with the following rules:

For Delegates coming from the EU countries

If you represent a registered business in another EU country, you can use the Refund Scheme to reclaim VAT you pay in the UK as long as all of the following apply:

  • You're not registered for VAT in the UK and don't have to, or can't be, registered here
  • You don't have a place of business or a residence in the UK
  • You don't make any supplies in the UK

You can find some more information here. In order to claim the VAT you have to fill Form 65.

For the Delegates from Non EU countries

If you represent a registered business in a non-EU country, you can use the Refund Scheme to reclaim VAT you pay in the UK as long as all of the following apply:

  • You're not registered for VAT in the UK and don't have to, or can't be, registered here
  • You don't have a place of business or a residence in the EU
  • You can only use the Refund Scheme if your own country operates a similar scheme and makes it available to UK businesses. If your country has its own Refund Scheme but doesn't let UK businesses use it, you can't claim under the UK Refund Scheme.
  • You don't make any supplies in the UK

If the following rules apply to you, please fill the 65A form and send it to HMRC.


You can cancel your participation up to a month before the course and receive a refund minus 10% of the full course value. Between 2-4 weeks before the course you will be charged 50% cancellation fee and if you cancel less than 2 weeks before the course you can only offer your place to a colleague. Up to 2 weeks before the course you can reregister for another edition for 10% reregistration fee if there is another webinar offered or you can rebook for a course in London by paying the difference in price plus 10% reregistration fee.

Classroom Courses

If there is any official travel restriction or difficulty related to the COVID pandemic around the time of the course we will convert the training into a webinar or offer to attend the next classroom edition at no extra cost.

If you are unable to attend the course, you can either send a replacement at no extra charge or, up to 10 days before the training, you can transfer your booking to another edition within the next 6 months paying administrative fee of 20% of the full course price. For any cancellation requests received between 11 days and 4 weeks from the course we offer 50% refund or reregistration to another edition for 25% of the value of the booking. For any cancellation requests received more than 4 weeks before the course date we will offer a refund less an administration fee of 10% of the full course price.

Cancellations must be made in writing (letter or email) and reach our office four weeks prior to the course date. We regret that only limited refunds can be given after this period as per points above. Non-attendance without any notification will be charged at full rate. Your place on a course is not guaranteed until we receive the payment. All payments must be made in full before the course date.

All our trainers have been working for many years in their respective sectors before they begun to teach so they bring a wealth of practical experience to the classroom.

Most of them used to work for 15 or more years in the financial sector and corporate world, and were holding positions of Directors, VP and Senior Managers. Some of them have published books and have written articles for specialised magazines and newspapers including FT, The Independent, The Times etc. You can find detailed biography of each trainer on the page of the course you want to register for.

Yes, you will receive a Certificate of Attendance at the end of the course you attend.

If you have to apply for a Visa to attend a course in the UK, we will issue a letter to support your application. The letter will be issued only after the payment for the course has been made.

It is delegate’s responsibility to obtain a Visa and failure to do so will not make the participant exempt from the cancellation policy.

Anyone suspected of applying for a training course simply to gain a Visa letter will be reported to their embassy.

We will need the following information to issue an invitation letter:

  • Full name as it appears on your passport
  • Date of birth
  • Passport number
  • Passport issue date
  • Passport expiry date

This topic can be arranged on in-company basis. If you have a group of 4 or more we can customise it and deliver in any location worldwide. Contact us to discuss your requirements



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